You may have heard we celebrated 35 years of Pulse Travel last year.
2024 was a big milestone for us. So over the break, we took some time to reflect on the reason why we’re one of Australia’s leading independent travel agencies, and ask ourselves “What keeps our travellers coming back to Pulse Travel?”
Celebrating 35 years with loyal clients.
Commemorating long-term partnerships.
Thank you to our valued suppliers.
Anthea and I started Pulse Travel back in 1989. And since then, a lot has changed. We’ve grown to a team of 25+ across Australia, evolved our offering to service corporate travellers, groups and worldwide events, and we even managed to weather a pandemic that nearly decimated our industry.
But there’s one thing that’s never wavered throughout it all. There’s something that’s been at the heart of what we do this entire time. Some businesses call it their secret sauce. For us? It’s filotimo.
Anthea in the first Pulse Travel office in 1989.
Stan in the first Pulse Travel office in 1989.
Filo-what?
Don’t worry, I’m not here to give you a Greek lesson because lucky for you, ‘filotimo’ is a Greek word that actually doesn’t have a direct English translation. But what it encompasses is a profound sense of honour, integrity, duty, and pride. A word or rather, a kind of a motto, that both Anthea and I grew up with, and one that’s flowed into our business, how we treat others, and every single decision we make.
So I’d love to tell you a little more about how this one small, yet impactful, word pulsates through Pulse Travel and guides everything we do:
Being an independently owned business for over 35 years means we don’t have a big corporate machine behind us. Behind every interaction is a team of real people who are dedicated to giving you personal, attentive service. We pride ourselves on going above and beyond to ensure that every detail of your trip is sorted. Whether it’s a last-minute change, an unexpected request, or simply providing expert advice, we’ve got your back.
Whether you’ve been travelling with us for 10, 20, or maybe even 30 years, you’re a part of the Pulse family. Over the years, we’ve had the privilege of helping many amazing people, and we’re really proud of the long-standing relationships we’ve built. Take John and Barb, for example. They’ve been travelling with us for over 20 years, and we know their preferences as well as we know our own. This is what makes us different. We don’t just book trips; we create memories, and we want to be there every step of the way.
Celebrating 30 years of travel together.
Thank you to our long-time, loyal clients.
While our presence spans Australia-wide, our roots are bedded deep in the inner-city suburb of West End, Brisbane. Whether it’s supporting local businesses, sponsoring local events, or simply doing our bit to help those in times of need, we believe in giving back to the people who’ve supported us. For us, it’s not about seeking recognition – it’s about doing what feels right.
Travel is a constantly changing world, and the challenges we’ve faced over the years – particularly during the pandemic – weren’t easy for anyone in our industry. But we’ve always been committed to doing the right thing by our clients, even when it was tough. We’ve weathered the storm, and through it all, we’ve kept our promise to our clients: we’ll be here when you need us.
So to answer my initial question, the heart of what we do at Pulse Travel lies in our exceptional service, our strong relationships with clients and community, and our commitment to always be there when you need us.
This is what keeps Pulse pulsing.
For 2025, our vision remains clear: to continue being your go-to travel partner. We’ll keep doing more of all the above to ensure you enjoy a memorable experience – at each step of your journey with Pulse Travel.
Thank you for travelling with us.
12 Browning Street, South Brisbane, Qld Australia 4101
Email: enquiries@pulsetravel.com.au
International Ph: +61 7 3004 6666
ATAS Accredited # A12558