PULSE TRAVEL HASN’T MISSED A BEAT IN 30 YEARS!
It’s 1989. It cost about $25 to fill your car up, the World Wide Web was invented, Nintendo and Gameboy were first released, and Funky Cold Medina and Love Shack were top of the charts. This year, Pulse Travel celebrates its 30th anniversary – a milestone well worth noting at a time when travel is changing rapidly, and the online world is having an enormous impact on the industry. During this time, it’s fair to say that Pulse Travel has not missed a beat.
1989 was full of great things, and the launch of Pulse Travel (formerly known as South Brisbane Travel) was definitely one of them – especially for Brisbane travel buffs. Established by original employees/partners, Anthea and Stan Klinakis, who were joined a couple of years later by Susan Sherrington and then Rebecca Rayfield (notably, all four are still with the company to this day), the business was located in a tiny office in the heart of cosmopolitan West End. Back then, Pulse provided leisure travel services to West End locals and the Greek community.
Fast forward to 2019, and Pulse Travel has left behind its tiny Boundary Street nook, spreading its wings to become a large corporate travel provider, now located in Browning Street. With a dedicated, long-standing team, Pulse Travel couldn’t be more grateful to its loyal clientele who have continued to support them over three decades.
“This anniversary is a celebration of the company’s success over the last 30 years,” explained Pulse Travel Director, Stan Klinakis. “We couldn’t have done it without the trust and loyalty of our valued clients and our extraordinary team. We recognise that our success is directly linked to continual referrals from our clients. My dad always told me to look after our customers – as one happy client will tell five new prospects, and referrals are the biggest compliment a company can receive.”
“Pulse Travel’s clients are fortunate to have a committed, mature and knowledgeable team providing excellent personalised service, due to their many years of industry experience,” said Stan. “We’re so proud of our team. They have dedicated their time to Pulse Travel, and are differentiated by their longevity, knowledge, discipline and unremitting commitment to providing the highest possible standard of service to our clients,” he added.
Whether it’s working with a large group or corporate account, providing multiple international flights and accommodation for their employees, or a local West End family booking their annual trip to Fiji, the dedicated team at Pulse Travel have, and always will, provide outstanding results for their valued clients.
In addition to its international presence, the agency is well-known for its 24/7 emergency assistance. No matter where you are in the world, the Pulse Travel team offers 24/7 support, with real time responses and emergency after-hours service, provided by a dedicated team member – not a call centre.
The jewel in the crown
So what’s the secret to thirty and fabulous? According to Stan, it’s the ‘frosting’. In 1989 at the company’s inception, he founded the ‘Diamond Club’, designed to show his appreciation to staff by gifting them a one carat diamond for every 10 years of service. To date, they have six team members on one carat, three team members on two carats, and one lucky team member has actually received three diamonds. That’s a total of 10 carats over 30 years – and most of the team are still with Pulse Travel to this day.
“Staff satisfaction has, and will always be, a focal point for our business. We are here not only to build a successful business, but also to have fun along the way. Ensuring our employees are motivated, supported and grow with the Pulse family is something we pride ourselves on,” explained Stan.
“When you have happy staff, you have happy clients, and the clients who have been with Pulse Travel since we first opened in 1989 love the fact that their consultant knows who they are and what they like. Long-term, repeat clients, being serviced with 24/7 connectivity, coupled with mature, dedicated Pulse Travel team members is a win-win relationship for all.”
Stan credits Pulse Travel’s success to its formidable teamwork. “Without a dedicated team behind you, you can’t move forward. Congratulations to the whole Pulse Travel family. We’re looking forward to another 30 years.”
Enquires: Nikki Kennedy
Unit 6 / 12 Browning Street
South Brisbane QLD 4101
Ph: 07 3004 6666