About the “Agent”
The Agency is Pulse Travel and the ability to enter into transactions directly with us or with certain suppliers. You acknowledge that some of the material accessible through the agency is provided by third parties, and we are not responsible for this material.
Where the Agency provides the ability to enter into transactions with third parties we are not responsible for those third parties or the goods or services they offer. Airlines and other third party travel providers impose different terms and conditions on the sale of specific travel products. You should carefully read all the terms and conditions specific to the product you are booking before finalising your travel transaction.
By booking with Pulse Travel PTY LTD (The Agent) you are deemed to have read and understood our booking terms and conditions as the individual or on behalf of those named in the booking. You must not make any booking unless you understand and agree with the following terms and conditions. All references to ‘We’, ‘Our’ and ‘Us’ are references to Pulse Travel
Pulse Travel (The Agent) does not endorse or recommend any particular travel service provider. The Agent and its third party suppliers have taken reasonable care that the content of the information sourced for booking, including all travel information is correct but is subject to amendment at any time without notice.
Passports & Visas
When assisting with an international travel booking, Pulse Travel will assume you have a valid passport for international travel with at least 6 months validity from the date of return (minimum requirement). Please advise us if this is not the case and we can assist you in obtaining one.
It is the traveller’s responsibility to ensure that they have the correct visa entry permits that meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred for not having the right documentation for that country is the sole responsibility of the traveller. If you have any questions Pulse Travel can assist with general information or use a third party visa service.
Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the requirements of ESTA and may be required to obtain a visa. Please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”).
It is a requirement when booking with Pulse Travel that you have appropriate travel insurance to cover your travel arrangements.
We recommend that you register your travel plans with www.smartraveller.gov.au so that you may be more easily contacted in an emergency. You can also contact them for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Health and Vaccinations
General health advice for the destination you wish to visit is available from DFAT (see www.smarttraveller.gov.au). We recommend that you consult with your local doctor, travel medical centre or specialist vaccination clinic before commencing your travel.
You must ensure that you carry all necessary vaccination documentation to enter your destination (e.g. proof of Yellow Fever vaccination). Failure to have the correct documentation may prevent entry into a country.
Payments and Pricing
All prices are subject to availability and change until booked, paid in full and ticketed.
All prices include GST
Prices Do Not Include:
Items of a personal nature (such as telephone calls, alcoholic beverages, gratuities, etc.), transport, home port to destination and return (unless indicated).
Credit Card Payments:
If paying via credit card – surcharge fees will apply. Credit Card payment debit may take up to 48 hours after a booking is made.
If payment is not successful, you agree to pay us all amounts due immediately on demand. If your card or number becomes fraudulent, You indemnify us against any loss that may be experienced on that credit card.
PULSE TRAVEL acts as an agent on behalf of suppliers, and when payment is made for supplier services to PULSE TRAVEL by credit card, funds are then been paid by Pulse Travel to the supplier. In the case of supplier insolvency, PULSE TRAVEL is not liable for any reclaim of funds paid by you should services not be provided.
Payments by Direct Deposit
Please note that payments by Direct Deposit take up to 3 business days to process. Payment will need to be made three days in advance prior to the due date if you wish to use this payment method. You must notify your travel manager of your payment once it has been made with a copy of the receipt.
Amendments and Cancellation Fees:
Pulse Travel t accepts no responsibility or liability for any failure or delay on the part of any third party in providing travel services to you where your booking has been properly processed by it; nor is the Agent responsible for any acts or omissions of airlines or other third parties in the course of delivery of such travel services. Where the Agent is liable to you under these terms and conditions its liability will be limited to providing the relevant booking services again or to refunding money paid in relation to services not provided because of the Agent’s default. Where refunds are due to you from third party suppliers of travel products or services, the Agent will provide reasonable assistance to you in claiming such funds from those suppliers. Under no circumstances will the Agent be liable for direct, indirect, consequential or incidental damages including but not limited to lost profits or savings or damages for disappointment.
Validity of Prices & Information:
Departure Times and Flight Numbers:
Most airlines state that there is no need to re-confirm your departure times and flight numbers, nonetheless Pulse Travel will not take responsibility for any flight time or flight number alteration made by airlines. Pulse Travel strongly advises that all flights should be re-confirmed with Pulse Travel or with the relevant airline at least 72 hours prior to departure for each individual flight.
If you are a member of an airline’s frequent flyer scheme, please ensure that you have provided your correct number at the time of booking. Pulse Travel will not take responsibility if the airlines do not register your trip. You are advised to retain copies of your air ticket and boarding pass.
Customer Service & Fairness:
We always look to resolve issues quickly and fairly. Enquiries & correspondence should be addressed to:
Ground Floor, 12 Browning Street,
South Brisbane QLD 4101
or email: firstname.lastname@example.org
Use of your personal information
As the person booking the travel, you agree and consent that the Agent may use, including to share with third parties, your contact information (i.e. your name, e-mail and physical / postal address and / or other contact details) for all purposes directly connected with your booking request.
Law & Jurisdiction:
Our terms, conditions & the contractual relationship created between you and Pulse Travel when you book through us is governed by the laws of Queensland, Australia.
You agree to submit to the jurisdiction of the courts of Queensland for the determination of any dispute and the making of any claim against Pulse Travel and acknowledge and agree that a court having jurisdiction in respect of the dispute or claim is the appropriate court.
Airfares and prices displayed online at time of quoting are subject to airline and third party provider availability. The general booking form constitutes a request only and we do not guarantee fares or prices until the booking has been confirmed by one of our consultants and paid for.
Airline/hotel/car availability, fare conditions and class of travel can change at any time. Routing restrictions and other special conditions may apply. Taxes, airport charges and any additional costs will be advised to you when your booking is confirmed. Quotes and bookings made online also constitute a request, and the correctness of this request in regards to abiding by the rules of the fare as stated is the responsibility of you, we do not guarantee the fare quoted until the booking is confirmed by one of our consultants . Airlines and other suppliers may change their prices without notice.
Acknowledgement of your booking request will be sent via e-mail or telephone call within 48 hours of your request being received. Please ensure you check your e-mail regularly including the junk folder. Payment must be received within 72 hours of booking confirmation unless otherwise agreed by us the agent. Failure to pay for tickets within this time results in automatic cancellation of the booking. We accept no responsibility for loss incurred due to automatic cancellation or failure of e-mail delivery.
Passport, Visa and Health requirements are the responsibility of all individual travellers. Passports are required for all travellers departing Australia. Permanent residents travelling on a foreign passport must hold an Australian Re-entry Visa. Many countries require that foreign nationals entering hold a passport with at least six months validity. We will assist in providing information based on the information supplied by you at the time of booking. This information as well as other related information supplied by the Agent and any links within the site are supplied in good faith; however, should be treated as a guideline only. The final responsibility for ensuring documentation is correct is that of the individual traveller. The posting/couriering of travel documentation is the responsibility of you. The agent will not be held responsible for documents lost by a third party, any charges associated with reissue and re-sending of documentation will be at your expense.
We cannot accept responsibility for any travel service, rules and conditions that are incorrectly represented within this system. The data and services shown are provided in good faith and ‘as is’. We do not warrant the accuracy, completeness, or fitness for a particular purpose of any data or services provided and to the maximum extent permitted by any law disclaimer all implied warranties in connection with such data or services. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any display within this site.
As a condition of you using Pulse Travel services including online bookings you agree to indemnify the Agent from and against any liability, damage or loss that the Agent incurs or suffers as a result of any action, inaction or omission on your part.
Pulse Travel recommends that all travellers have travel insurance to protect against cancellation or amendment fees as well as providing sufficient medical cover and supplier insolvency.
Competitions and Specials
Changes to these Terms and Conditions
The Agent has the authority and the right to at any time it sees fit to change or modify all or any part of these terms and conditions
Ground Level @ The Precinct
G7/12 Browning Street, South Brisbane, Qld Australia 4101
ATAS Accredited # A12558
PH: +61 7 3004 6666
Emergency Number: +61 7 3004 6688 (Charges apply)